In the vast majority of business today, the employee’s relationship with the customer is usually quite indirect. Although some employees are fully engaged in customer service, working within the corporate environment always creates barriers between those who demand work and those who do it. But when you move into self-employment, it is quite different. Instead of having to satisfy your managers who know what they want and can get used to their own style, you need to please each individual client, making it more and more difficult to do.
In fact, selecting the right clients may be one of the most important processes for any freelance entrepreneur.A good client can make a difficult project easier, while a bad client can turn the trivial and easiest tasks into a big effort and an unbearable burden.
In this article we will show you what you should look for in future clients that will make it easier for you to do more work, and we will address some of the stereotypes of bad customers you should avoid. Of course, it is necessary to try and error several times to know how to choose your customers, and even then you may encounter bad customers anyway, but we will try to cover what can be covered in order to make it easier for you.
The qualities that you should look for in any future client you
Here we will address the positive aspects that you should actually look for, as these qualities are usually associated with the best customers and lead to better working relationships that benefit both parties to the maximum.
Provides sufficient details on the required tasks and how they are performed
If you ask any independent worker who has some experience in the field about the most important characteristic of the ideal customer, providing details and explaining the business idea will be most important among them at all. The clearer and more specific the customer is, the easier the execution is, as the details obviate the need to guess or wait for answers from the client.
In general, there is part of the responsibility here on the free agent, as the best way to start any project is to get all the information available by the client. Ask what the client thinks of the project and examples of similar things maybe, and if the project includes some variables make sure there are certain preferences or not. Of course it will be difficult with a clam or very busy client, so it’s best to look for a clear client who knows exactly what he wants.
He respects your business and understands well that he deserves money
While independents already suffer from the fact that many people do not take them seriously, the worst that the independent can encounter is clients who lag all the tasks and believe that what they are asking for is very simple and not worth the money. On the other hand, the best customers are those who know well that specialized businesses exist for a reason, and know that doing a job requires paying a wage commensurate with the difficulty of the work and the quality of the result.
In fact, it is possible to distinguish customers who are more interested in the work and know the value of the work well done from the way they make the offer, as offers focused on a budget before anything else is usually the worst, while job offers that address tasks and requirements first have a better chance for a sound business relationship These include your access to your rights and the wages of your work.
Has a confirmed payment method through an intermediary or is willing to pay an advance which is a percentage of the cost of the business
Ask any freelancer who has been working for a long time in any field, and you will find many stories about the tasks he performed but the client evaded payment either by procrastination or even by simply blocking the freelance after handing over the job. Unfortunately, this problem is one of the most widespread and every day there are dozens of new stories of independents who have been cheated and stolen for free. On the whole, fortunately there are some ways in which to ensure the most independent right.
If you are working on an Arab or foreign business platform, pay attention to the fact that your client has a confirmed account and has a valid payment method. paying off.
However, if you are not working on a freelance platform or other intermediary, it becomes more complicated and usually requires other type of guarantees as the most common guarantee is to get a payment of the agreed amount before you start working to make sure you are serious. Independents send proof of completion of the mission without handing it over.
Unfortunately, there is no ideal solution to guarantee the right of the client and the independent, but you will need to negotiate a suitable way to satisfy you and the customer together, and although there are many customers who respect the importance of paying for the services they receive, it is likely that you will encounter several customers who will try to exploit you or By another.
Gives logical delivery times commensurate with the nature of the work
What is the logical delivery time to translate a 10,000-word text? For a translation company with a large number of employees, one day may be enough to work perfectly, but for an independent translator it will take several days depending on its speed, so delivery within one day will not be possible. This idea may be obvious to most people, but in some cases customers are not really aware of it, especially if they are not already experienced in the field and do not know its challenges.
An ideal client usually gives enough time to get things done right from the start, and at least advises the freelancer about the most appropriate time, but in most cases you will need to discuss it further to get the right time. In general, you should be very careful with work that involves very short execution time.It is usually an indication of a bad work experience, and in some cases it can be used to justify deducting a portion of the receivables as a penal condition for delays that were not inevitable at all.
Respect for different working hours and rest
With the largest proportion of independents already having problems in organizing time and splitting it into working hours and rest times, and with a large proportion of work addicts already, the last thing the independent needs is a client who is expected to be available at any time to answer his inquiries. It is like having a manager talk to you about work issues after midnight or at the time of your rest and get angry if you are not available, even at your bedtime.
With the enormous downside of customers who do not respect having rest times at all, it is clear that respecting the time and independent need for some delay before responding is very essential in the work experience. Fortunately, this trait is usually associated with other positive traits, so although it may not seem obvious from the start, choosing a good customer in other ways usually means that it will respect your privacy and having your own time space.
The types of customers you should avoid for a comfortable work experience
As with any other field, do not expect your career to be easy, especially when it comes to customers.As there are good clients who respect the business relationship and are committed to paying and dealing professionally, there are many customers who hurt you intentionally or unintentionally. Although you won’t be able to survive bad customers no matter how much you try, there are actually some models you should know to avoid catching them at least again.
Vague who doesn’t really know what he wants
In the exact opposite direction of clear and specific clients, there is in fact a category that you should avoid completely: vague customers who do not know what they want, or they know what they want but are not clear about the details but give you a vague form of what is required, and as a result you will find yourself confused and hesitant with each Step going by. Of course, in some areas it may be normal where there are no instructions for translation, for example, but if what is required involves creativity of some kind, such as design, writing or editing becomes excess freedom really a problem.
The main disadvantage of this type of customer is that it will often force you to repeat the work several times, where the client of this type usually provides a vague description, and then begins to provide details after the original work has been done, and here the independent finds himself in trouble A lot of time and effort will be wasted on a mission that would have been shortened if the client were clear about what he really wanted.
A slacker or who tries to undervalue your business after execution
This type of customer may not need much presentation to know or explain that avoiding it is a good idea. . Of course it is expected that there will be some negotiations on the dues and the price at the beginning, but if the client tries to underestimate the price several times, it is better to get rid of it and break the contract.
In fact, there is perhaps the worst type ever among the clients who try to blackmail the independent to reduce its entitlements, as there are some weak conscience who roam the self-employment platforms and demand multiple tasks, and after the handover work they evaluate the independent at the lowest possible evaluation in order to blackmail them because they will change the evaluation only If he gives up part of the dues, and if the freelancer is still new, he may be forced to do so as one bad assessment can ruin your career at the beginning.
In general, if you are blackmailed by negative evaluation, try to reach out to the technical support of the platform you are working on.While some platforms do not really care for independents as they are not the party that pumps money, it is possible to get a response from some platforms and remove the negative evaluation in case It has been proven to be used for malicious purposes and not an assessment that reflects the quality of the work carried out.
Welder who expects you to be there all the time
For every customer who respects time and the privacy of the independent worker, there are actually many clients who do not think of the independent to be working for them and therefore every moment within his time is theirs regardless of anything else. This type of client is the worst since it automatically assumes that the freelancer should not perform any other tasks, and is expected to receive a response at any time he communicates whether it is logical working time, sleep time or even a day off.
Of course, there is a wide spectrum of this type of client, but if the client is the kind of waving to the maximum, you are probably better off without it, especially if you already suffer from work addiction and the last thing you need is to claim that you are not working hard enough.
Reluctant to provide the necessary details
At first glance, this type of customer may look similar to a vague customer who does not provide information, but the difference here is that this type of customer will not really give you details even if you hint your request. To request the project or fear that something could cancel the entire project, and in both cases it is better to stay away from such a project because it has a real possibility to stop and thus lose any work that you have completed.
Who requests modifications are actually add-ons and not modifications
In the vast majority of businesses today, especially in the areas of self-employment, customers usually have some observations and adjustments that need to be implemented before the work is considered completely finished, and of course the more creative the business is, the more likely it is that they will need to be modified. But while the amendments and revisions themselves are to be expected, some customers are trying to exploit them to ask for more things that have not already been agreed.
In fact, most of those exposed to this type of customers are designers where it is customary for some customers to ask for a personal picture of his company, for example, as if just an amendment to the logo that was designed, or that some ask for the addition of designs for honor and terraces as an amendment to the decor of a house that was not supposed to include These parts originally.
Unfortunately, this type of customer is really unavoidable.
Who possesses irrational criteria for the desired project
Some clients know very well what is possible and what is easier to do and more difficult, while others have very high expectations, and while some independents exaggerate their skills and abilities at all, it is common to have far greater demands than is logical and feasible. The client wants the best possible and has very high standards, while the independent has too much confidence in his abilities or is trying to attract the client with more words than the truth.
Unfortunately, projects that have illogical standards usually end in disproportionate ways.
The solution here is to be very clear and realistic in what you can do.If what is required is greater than your experience or is not possible at all, it is better to tell the customer that rather than get excited and make promises that you know you will not be able to fulfill them.