Google Duplex is a new project from Google is currently available in most of the United States, a service that allows some users to make a reservation for the restaurant over the phone, but instead of the user directly speaks to the restaurant staff, the Google Duplex will assist Google Assistant assistant, to speak with The restaurant employee with an AI-based voice.
In this article, we will go into more detail about what Google Duplex is, where it is currently, and on which devices it works, and finally, we’ll tell you how to use Google Duplex to make a restaurant reservation.
Google Duplex was first announced at the Google I / O Developers Conference in May 2018 by CEO Sundar Pichai, who explained during the conference how the service worked with an AI-driven voice, which was designed to help people schedule their appointments over the phone, but without any user intervention.
The Pichai demonstration showed that the voice of AI can not only understand the human voice on the other end of the call but can also answer the correct answers to the real person’s inquiries and questions. The developers of Google Duplex put words like “mmmmmm” and paused to make them sound more realistic.
The company later released a video showing how the user can tell Google Assistant to set up a reservation for a restaurant, and then explained how Google Voice duplex began, where he contacted the restaurant and interacted with the employee to get the reservation book, after making the call, Google Assistant sent a notice to the original user He tells him that the booking has been fully returned.
Where can you use Google Duplex?
Google Duplex was first made available in Atlanta, New York, Phoenix and the Greater San Francisco area in the fall of 2018, and then – in early March 2019 – the company expanded the use of Duplex to 43 states in the United States.
Which devices support Google Duplex?
Google Duplex was first launched for owners of Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, and Google Pixel 3 XL phones, and recently Google Duplex support has begun to spread to Android devices running version 5.0 and later, and has also started working on iPhone from Apple that supports Google Assistant.
What services does Google Duplex currently support?
For now, the only thing a duplex can do is make a reservation at a restaurant. In the future, the AI-based voice service can do a lot, such as making reservations for your doctor’s appointment or setting up an appointment at the barber.
How to use Google Duplex to make a restaurant reservation
Assuming you own a Google Duplex phone and live in one of the few cities you support, you can use it to make a restaurant reservation as follows:
- Activate Google Assistant by saying OK Google or by clicking and holding the Home icon.
- Ask Google Assistant for breakfast, lunch or dinner.
- Once you have requested a reservation, Google Assistant should provide you with a list of nearby restaurants, however, some restaurants do not support Google Booking and it may take a few attempts to find one that supports Google Duplex calls (remember, this is still a beta test).
- When you find a restaurant that accepts duplex calls, Google Assistant will ask you about the day and time you want to book at the restaurant of your choice, as well as the number of people, and will ask you for an alternative timeframe if your first choice is not available. Finally, you confirm through Google’s assistant that Duplex is allowed to make the call to the restaurant.
Google Voice Duplex should do the rest, and after the call is complete, the assistant must inform you within 15 minutes that the restaurant reservation has been fully prepared. If the duplex cannot reach the restaurant, Google Assistant should notify you as well. If you are not able to go on time, you can ask Google Assistant for cancellation, and the duplex will contact the restaurant and tell them to cancel your reservation.
Restrictions on using Google Duplex
Perhaps the biggest limitation at this early beta stage is that you can’t hear the recording of Google Duplex calls made on your behalf, and you can’t get a written copy, ie there is no indication yet whether Google will allow Duplex users to access this information in the future.
Also, if you decide to cancel your booking, you cannot use Duplex to make another reservation at the same restaurant for at least a day. Also, if you book in many restaurants using Duplex and then decide to cancel it, Google will disable your use of Duplex for an indefinite period. Google says these restrictions are to prevent Duplex from flooding restaurants with cancellation calls.
In May this year, the company announced plans to expand Duplex to help people fill out forms online automatically. It is called Duplex on the Web and will be launched later this summer in the US and UK in English. This feature will also be limited at first, as Google CEO Sundar Pichai said it would be used to rent cars or buy movie tickets.
Finally, with the availability of this service in the area where you live, you will be able to save the time you spend in the preparation of your bookings, and you will save yourself the burden of determining the time that suits you.